Customization Policy

Last Updated: September 2026

At Rumi Apparel, we offer customization options on selected products to help you create a style that matches your preferences.

1. Customization Options

Depending on the product, customization may include:

• Custom measurements

• Fabric or color selection

• Design modifications

• Embroidery or printing

• Personalized details

• Other customization options specifically mentioned on the product page

Available customization options may vary from product to product.

2. Customer Responsibilities

Customers are responsible for providing accurate customization details, including measurements, names, text, colors, and other requested information.

Rumi Apparel is not responsible for errors resulting from incorrect or incomplete information provided by the customer.

3. Custom Orders

Customized products are made specifically according to the customer's requirements.

Once customization has been confirmed or production has started, the order may not be eligible for cancellation, return, exchange, or modification, except where required by applicable law or where the product is defective or incorrectly made by Rumi Apparel.

4. Measurements

Customers must provide accurate measurements according to the measurement instructions provided by Rumi Apparel.

Minor variations may occur because customized garments are individually prepared and measured.

If you are unsure about your measurements, please contact our customer support team before placing the order.

5. Colors & Appearance

Actual colors may vary slightly from the images displayed on your screen due to lighting, photography, monitor settings, and device displays.

Such minor variations do not necessarily constitute a manufacturing defect.

6. Customized Names, Text & Designs

Customers are responsible for checking all spelling, names, numbers, logos, artwork, and other information submitted for customization.

Rumi Apparel may not be able to make changes after customization has been approved or production has started.

We reserve the right to refuse customization requests that contain unlawful, offensive, or unauthorized content.

7. Processing & Delivery Time

Customized products may require additional processing time compared with standard products.

The estimated processing and delivery time will depend on the product and customization requirements.

Unexpected delays may occur due to material availability, production requirements, courier services, or circumstances beyond our reasonable control.

8. Defective or Incorrect Customized Products

If a customized product is received with a manufacturing defect or does not match the confirmed customization details due to an error by Rumi Apparel, please contact us within the specified period under our Return & Exchange Policy.

We may request photographs or other information to assess the issue and determine the appropriate resolution.

9. Contact Us

If you have questions about customization, measurements, available options, or your customized order, please contact: